Florida Teacher Certification Examinations (FTCE) Subject Area Practice Test

What term describes the process of helping students achieve a successful resolution to a dispute without violence?

1. Conflict negotiation

2. Conflict resolution

3. Conflict mediation

4. Conflict arbitration

The correct answer is: Conflict mediation

The process of helping students achieve a successful resolution to a dispute without violence is referred to as conflict mediation. In this context, conflict mediation involves bringing in a neutral third party who facilitates the discussion between the conflicting parties. The mediator's role is to help each side communicate their viewpoints and interests effectively, guiding them toward finding a mutually acceptable solution. Mediation is particularly valuable in educational settings, as it encourages communication and collaboration, helping students develop crucial problem-solving skills and promoting a peaceful environment. This method emphasizes understanding and negotiation, rather than imposing a solution, allowing for more personalized and amicable resolutions to conflicts. While terms like conflict negotiation and conflict resolution are closely related, they typically imply different processes. Negotiation can refer to direct discussions between the parties involved, while resolution can imply a broader range of strategies including, but not limited to, mediation, thus making mediation the more precise term in this scenario. Conflict arbitration usually involves a more formal process where an arbitrator makes a binding decision, contrasting with the voluntary and collaborative nature of mediation.